Session Not Authenticated Message in VMware vCloud Director 5.1 and vShield Edge Manager

This message may occur after a device creation failure. For me, this message popped in vShield Manager (VSM) and vCloud Director (VCD) when trying to add an Edge device to an existing organization network.

The VSM and VCD need to be able to communicate to vCenter via secure channel. If this breaks, nothing can be added to vCenter via VCD or VSM. The fix is simple:

  1. Restart the vCenter service
  2. Reboot the vShield Manager VM
  3. Login to the VSM web interface
  4. In the Settings section edit the vCenter information. Re-enter the password for vCenter and re-attach it.

Once vCenter has been authorized, you will be good to go.

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Categories: VMware

Tags: , , ,

2 replies

  1. Hey, but what is the cause of such behaviour? In my case the situation comes back once in a while. Everything is fully automated, so it is unacceptable.

    • I don’t know the cause and neither did the KB article I found from VMware. Since I posted this, there have been some upgrades to the software and I haven’t experienced it again.

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