VMware Horizon Connector Unable to Bind to Active Directory

When a user logs on, or tries to, to the Horizon architecture they are redirected to a web page displaying the following:

Unable to bind to the directory: The specified Bind DN and password could not be used to successfully authenticate against the directory.

In this post I described setting up a VMware Horizon lab. During the setup, VMware sets up an account binding to AD for authentication of users. I used my account information for the binding. Since my user account has password expiration configured there was a danger that the bind would break. It did today after my password was reset the previous Friday.

The fix is pretty easy: VMware KB

Logging into the connector is not. You’ll get caught in a login loop if you try and use the FQDN to access the connector. Your administrator password won’t be able to authenticate because the bind with AD is broken. If you try and access the connector via the configurator-va by clicking the Back To Admin Settings link on the top right corner, you’ll be sent back to the FQDN of the connector. What you need to get to is the embedded administrator login that will avoid AD.

Use the IP address of the connector with the default port of 8443
https://x.x.x.x:8443

Once here you’ll be prompted for the password only. This is the root password that was setup earlier in the Horizon installation. Once in the GUI you can change whatever is needed to re-create the bind to AD. In this case, it was the password for the bind account.

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